Pick the gap. We close it.
Six pieces of back-office work, each shown running below. Priced one at a time; most businesses start with whichever hurts most and add another once it has paid for itself. The phone is the last of them, not the point of them.
Enquiry & lead replies
Every "is it still available?", "table for six?", "can we check in late?" answered in under a minute, with the real answer pulled from your calendar, sheet, PMS or CRM, in the customer's language.
- Reads: Google Sheets, Google Calendar, your PMS/CRM export, house rules, price list
- Replies on: WhatsApp Business, Gmail, Outlook, Rightmove/Zoopla lead emails, Booking.com, Airbnb, Instagram DMs
- Auto-sends simple answers; hands anything unusual to you with a draft
- Logs every enquiry so you can see what people ask
Booking, reminders & no-shows
Real slots offered from a live diary, booked into the right person's calendar, confirmed by text, reminded the evening before, chased if they go quiet, and feedback asked after.
- Viewings, tables, rooms, appointments, test drives
- Reminder with a one-tap reschedule or cancel, so the slot gets re-let
- Missed-call text-back included: a text 20 seconds after a missed call, then the booking continues by message
- Feedback or review ask after, timed for when they're happiest
Maintenance & ops triage
Tenant faults, guest issues, quotes from photos. A photo and a line of text come in; the issue is matched against a simple playbook, the right contractor or team member is asked for a slot, the client is updated, and everything is logged.
- Photo + message understood; urgency and category set from your rules
- Contractor or staff notified with the details; landlord or manager updated
- Quotes drafted from your price list for you to approve before sending
- Everything logged to your sheet or system, followed up if nobody confirms
Reviews & follow-ups
A short message the morning after a stay, meal, viewing or job, with your Google, Tripadvisor or Booking link, sent every time. If they had a problem, it comes to you first, not to Google.
- Triggered by checkout, a completed booking or a calendar event
- Two-step ask: "how was it?" first, link only if positive
- Negative replies routed to you privately with a draft
Custom agents
Anything that's the same steps every time, done by hand, more than ten times a week. Monday summaries pulled from three places into one message. Applicant matching. Rota reminders. Compliance chasing. Tell us the steps and we'll tell you if it's automatable.
- Scoped in the audit, priced as a fixed project
- Built on the same stack as everything above
- Same rule: it never invents facts, and anything unusual comes to you
AI receptionist
The optional one. Most clients start with messages and add voice later, because the phone costs more to run and is rarely the biggest leak. When you do want it, it answers every call in two seconds, 24/7, in the caller's language. Checks your real availability, books the table, room or viewing, texts a confirmation, and transfers to a person or takes a message the moment it should.
- Your existing number: forward on no-answer, out of hours, or all calls
- Introduces itself as an AI assistant and transfers to a person on request
- Reads: booking system, PMS, calendar or a sheet you control
- Confirms by SMS; summary and transcript to you after every call
- Built on Twilio + a voice model, orchestrated by n8n; calls at cost (~10–15p/min)
Talk to it yourself, right now
This is the same setup we build for clients, answering for us. Ask it what we charge, whether it would suit your business, or something it cannot possibly know and watch it refuse to guess. It runs in your browser, so it needs your microphone.
Your browser will ask for microphone permission. Nothing is recorded on our side. It will tell you it is an AI if you ask, because that is how we build them.
Next stepTwenty minutes on the phone. Then a straight answer.
Tell us what you keep doing by hand. We'll tell you which workflow pays back first, what it costs, and whether it's worth doing at all. If it isn't, we say so.