Every lead answered before the next agent's. Every viewing booked.
A 2023 mystery shop found UK agents took an average of four working hours to answer a portal enquiry, and left roughly 48% of sales enquiries unanswered altogether. Meanwhile tenants send boiler photos at 7am. All of it answered, booked, routed and logged, on your existing number, inbox and calendar. Builds priced per business running priced per business a month.
Rightmove, Zoopla, OTM leads answered and qualified, day or night
calls answered when negotiators are out, viewings booked
offered from live diaries, confirmed, reminded, feedback asked
tenant faults triaged and routed to the right contractor
These are the service targets we build and test against, not industry averages. Where we quote market data, the source is named and graded.
Where the time goes, and what takes it back
- Portal lead repliesEvery Rightmove, Zoopla and OnTheMarket lead answered within a minute, in your tone. Qualified for buy/rent, budget, move date and chain. Three real viewing slots offered from the negotiator's diary.
- Viewing booking, reminders and feedbackBooked into the right negotiator's calendar, confirmed by text, reminded the evening before. Feedback requested the next morning and logged against the property.
- Tenant maintenance triageTenant sends a photo and a line on WhatsApp. Fault matched against a simple playbook (safe / urgent / needs Gas Safe), the right contractor asked for a slot, landlord updated, everything logged.
- Out-of-hours and overflow phoneAn AI receptionist on your existing number when the office is out or busy. Books viewings, takes valuation requests, texts the office a summary. Transfers to a person when asked.
- Applicant re-engagementWhen a new instruction matches an applicant on your list, they get a message with the listing and a viewing offer. From a sheet, or your CRM's export.
- Compliance nudgesGas safety, EPC and EICR expiries from a sheet, chased with landlords and contractors on a schedule you set.
Example data. Type a question a customer would ask.
What a finished workflow looks like
Press play. This is the phone one, because it is the hardest to picture: answered in two seconds, facts looked up in your system, booking written back, confirmation sent, summary to you. Every workflow we build has that same shape, whether it runs on a call, a message or a schedule.
Voice is optional and most clients start without it. Your number stays yours; forward on no-answer, out of hours, or all calls, and calls are billed at cost, roughly 10–15p a minute.
Does it work with our CRM (Reapit, Alto, Street, Jupix)?
Where the CRM has an API or email-in, yes. Where it doesn't, we work from a shared sheet or the CRM's export, and the negotiator confirms in the CRM. We'll tell you exactly which on the first call; the full list is on the integrations page.
Will applicants know it's automated?
Your call. Most agents send under the office name with a negotiator's name on the viewing, and a person picks up the conversation at the viewing. Applicants mostly want a fast, correct answer and a real slot.
What about offers and negotiations?
Never automated. Any offer, any negotiation on price or terms, goes straight to the negotiator with the thread and a suggested reply.
Is this compliant with our obligations?
It never gives advice, never quotes terms that aren't in your data, and logs everything. We'll walk your compliance person through exactly what it can and can't say before it goes live.
Next stepTwenty minutes on the phone. Then a straight answer.
Tell us what you keep doing by hand. We'll tell you which workflow pays back first, what it costs, and whether it's worth doing at all. If it isn't, we say so.