Questions we get asked.
If yours isn't here, message us. Real answers, not a sales script.
Do I need to change my software?
No. We connect to what you already use: your phone number, WhatsApp Business, Gmail or Outlook, Google Calendar, Sheets, Rightmove/Zoopla lead emails, Booking.com, Airbnb, OpenTable, Stripe and most tools with an API. If something you rely on has no connection, we'll tell you before we start, not after.
How does the AI receptionist actually answer the phone?
Your number is forwarded (on no-answer, out of hours, or always, your choice) to a line we set up on Twilio. A voice model answers, checks your availability through n8n, books, and texts a confirmation. Transcripts and a summary come to you after every call. Calls are billed at cost, roughly 10–15p a minute.
Will customers know they're talking to an AI?
Your call. Most clients have it answer under the business name and disclose it if asked or in their terms. It transfers to a person whenever someone asks for one. For simple things, customers mostly want a fast, correct answer.
What if it gets something wrong?
It's tested on your last month of real messages before going live, then runs with a human review step for the first two weeks. After that it only acts on its own when it's pulling facts from your data and is confident; anything else comes to you with a draft. When it does slip, the Run plan exists to tighten the instructions the same day.
Can it make up a price, a booking or a policy?
No. Prices, dates, availability and policies only ever come from your sheet, calendar or system. If the fact isn't there, it asks you rather than guessing. This is the single rule everything is built around.
What does it cost to keep running?
The Run plan priced per business a month covers monitoring, fixes and tuning. AI usage is billed at cost, usually £5–£20 a month. Phone minutes, for the receptionist, are about 10–15p each. n8n is free self-hosted or about £20 a month on their cloud. We show the real numbers in the audit.
What happens if I stop paying?
Nothing switches off. The workflows run on your own accounts and stay yours. You lose our monitoring and updates, not the system.
Who can see my customers' messages and calls?
They stay in your own accounts. While you're on the Run plan we can see workflow logs to fix problems. We don't store messages elsewhere or use them to train anything, and you can remove our access in one click.
Does it work in Portuguese / other languages?
Yes, by message and by phone. It detects the customer's language and replies in it. The Madeira pilot runs in Portuguese and English. Your instructions and price list can stay in English.
How long does a build take?
Two to three weeks from the audit call to live, including the testing period. The receptionist and custom agents can take a little longer and are scoped in the audit.
I'm not in London or Madeira. Can you still do it?
Yes. Everything is set up remotely over a couple of calls. In-person setup is a bonus where we're nearby, not a requirement.
What happens on the call?
Twenty minutes, no slides. You describe what you do by hand; we tell you which one workflow would pay back fastest, roughly what it costs, and whether it's worth doing at all. If it isn't, we say so.
Next stepTwenty minutes on the phone. Then a straight answer.
Tell us what you keep doing by hand. We'll tell you which workflow pays back first, what it costs, and whether it's worth doing at all. If it isn't, we say so.