Every guest answered in their language. Reception that never sleeps.
A Booking.com message in German at 11pm. A call about an airport transfer at 7am. Door codes, parking, breakfast, late check-out. Answered from your house rules and your real availability, on your existing channels.
OTA and direct enquiries answered in any language
calls answered, reservations and transfers booked
door codes, directions and upsells on the right day
happy guests to Google or Booking; unhappy ones to you
These are the service targets we build and test against, not industry averages. Where we quote market data, the source is named and graded.
Where the time goes, and what takes it back
- OTA and direct messagingBooking.com, Airbnb, Expedia and direct WhatsApp or email enquiries answered in the guest's language with facts from your house rules, PMS or availability sheet. Nothing invented, ever.
- Reception phone lineAn AI receptionist on your number: reservations with live availability, transfers, breakfast, directions. 24/7, multilingual. Transfers to a person or takes a message when it should.
- Pre-arrival and door codesCheck-in instructions, door codes and directions sent on the day of arrival. Late arrivals handled without a 2am phone call.
- Upsells at the right momentAirport transfer when they book, breakfast the day before, late check-out the morning of departure. Offered once, politely, from your price list.
- Reviews, routedThe morning after check-out: a short 'how was it?'. Happy guests get your Google or Booking review link; anyone with a problem reaches you privately first.
- Direct-booking recoveryEnquiries that don't convert get one follow-up with availability. Quiet season, one nudge to past guests, from your list.
Example data. Type a question a customer would ask.
What a finished workflow looks like
Press play. This is the phone one, because it is the hardest to picture: answered in two seconds, facts looked up in your system, booking written back, confirmation sent, summary to you. Every workflow we build has that same shape, whether it runs on a call, a message or a schedule.
Voice is optional and most clients start without it. Your number stays yours; forward on no-answer, out of hours, or all calls, and calls are billed at cost, roughly 10–15p a minute.
Which PMS or channel manager does it work with?
Anything with an API or email notifications: Cloudbeds, Mews, Little Hotelier, Guesty, Lodgify, Smoobu, or a plain availability sheet for a smaller guesthouse. We confirm the exact connection on the first call; see the integrations page for the full list.
Can it take reservations by phone?
Yes. It checks live availability, quotes your rate, takes the booking or holds it pending a card link, and texts the guest a confirmation. Anything unusual is taken as a message with a callback.
Does it really handle other languages?
Yes. It detects the guest's language and replies in it, including by phone. Your house rules and price list can stay in English.
What happens with complaints?
They never get an automated reply. The guest is told a person will be in touch, and you get the thread plus a suggested reply on WhatsApp.
Next stepTwenty minutes on the phone. Then a straight answer.
Tell us what you keep doing by hand. We'll tell you which workflow pays back first, what it costs, and whether it's worth doing at all. If it isn't, we say so.